To our valued customers:
As we all know, the COVID-19 pandemic is creating a fluid situation. We thought it important to provide an update on how these recent events are impacting our clinic and, above all else, the safety and health of our patients and our team.
We have decided through careful consideration of the health and safety of our clients, staff, community and recommendations of the provincial and federal government that we will now be open by appointment only to deliver essential services.
This decision is based on a directive from the Chief Medical Officer of Health and other Canadian Health Authorities to minimize the impact of COVID-19. We will also be utilizing Telehealth resources when possible. If you have any questions or concerns, you can always give us a call, and we will do our best to provide the same service as we would in-clinic. We will be screening clients over the phone before all bookings as we always prioritize the safety of our staff and our clients. We will only be allowing one client at a time into the clinic.
Having connectivity issues with your hearing aids or wondering how best to keep your hearing aids? Great Waterway Hearing is proud to provide remote services and resources that will help you take care of your hearing aids from the comfort of your home.
Reducing impact of COVID19
To reduce the impact of COVID-19, we will be taking steps to screen our clients symptoms before completing appointments. We are taking enhanced infection control measures to mitigate transmission risk. Going forward, we will follow the directives and recommendations from Canadian Health Authorities as Medical Device Distributors.
Please refrain from coming into the office if you have:
· Difficulty breathing (severe cases)
· If you have Travelled Outside Canada or the US in the last 14 days.
· If you have had contact with anyone who has tested positive for COVID-19.
The health and safety of our community is important to us, so please familiarize yourself with common symptoms of COVID-19, as well as ways to protect yourself and those around you. Here are some guidelines from the CDC.
Symptoms may appear 2-14 days after exposure:
· Shortness of Breath
How to Protect Yourself:
· Wash your hands often
· Avoid close contact with others.
· Stay home if you feel sick.
· Cover coughs and sneezes
· Clean and disinfect your home.
If you require any further assistance, please contact us through the following:
Phone: Brockville: 613-704-2532
Smiths Falls: 613-718-0708